Top 3 April Posts: Customer Success
Each month, we highlight three standout LinkedIn posts that address the real-world challenges and opportunities shaping Customer Success today. Whether you're an experienced CSM or leading a team, these insights are worth your attention.
1. Empathy Is Not Enough
Contributor: Kristi Faltorusso
Kristi advocates for a new kind of leadership in CS. Beyond empathising with customer frustrations, she emphasises the importance of strong business acumen—championing your product, gathering actionable feedback, and focusing on solutions. While empathy is valuable, what distinguishes great CSMs is their ability to navigate challenges without compromising trust.
🔗 Read Kristi’s full post here
2. The Bold Ones Leave a Legacy
Contributor: Akanksha Seth
Akanksha reflects on two contrasting Customer Success Managers - one who sought comfort, and one who embraced challenge. The takeaway? CSMs who venture beyond their comfort zones are the ones who make a lasting impact. True leadership in CS involves stepping out of familiar territory, questioning norms, and pursuing continuous growth.
🔗 Read Akanksha’s full post here
3. Stop Treating CS Like Support
Contributor: Gal Aga
Gal shares seven strategies for transforming Customer Success into a modern revenue engine, rather than a reactive support function. His message is clear: CS must be proactive, strategic, and outcomes-driven. Building a revenue-focused CS team is not only beneficial for business but also essential for long-term customer loyalty and success.
The common thread across all three posts?
Modern Customer Success leaders combine empathy, accountability, and boldness, always linking their work to customer outcomes and growth.
At LujoCS, we're cultivating a community of Customer Success professionals committed to a different approach - where leadership, learning, and career development are central.
If you're dedicated to expanding your network, enhancing your skills, and increasing your impact in 2025 and beyond, we invite you to join us.
👉 Join our community today and connect with others who are shaping the future of Customer Success.
